As the CEO of a small business, you wear many hats. You are the visioncaster and chief decision maker for your company, but you are also the marketing director, head of HR, and janitor. Okay, maybe you don’t actually do the janitorial work yourself, but you get the idea. There are a lot of balls to keep in the air, which is why it’s so important to delegate when and where you can. One area where delegation can be extremely beneficial is in customer service.
Answering calls from customers can be time-consuming and distracting, taking you away from more important tasks. But if you don’t answer those calls, you run the risk of losing business. That’s where a phone answering service comes in. A quality answering service will free up your time by handling customer calls on your behalf while also providing a first-line defense against lost business. In short, it’s a win-win situation. Let’s take a closer look at some of the benefits of having a phone answering service for your small business.
1) Increased Productivity: One of the biggest benefits of having a phone answering service is that it frees up your time to focus on more important tasks. Instead of spending hours on the phone each week dealing with customer inquiries, you can delegate that responsibility to someone else and use that time to work on growing your business.
2) Better Customer Service: When you outsource your customer service to a professional answering service, you can be sure that your customers will always receive the best possible service. Answering services hire only the brightest and most well-spoken people to represent your company, so you can rest assured that your customers will be in good hands.
3) Cost-Effective Solution: Hiring a full-time customer service representative can be expensive, but using an answering service is much more cost-effective. You only pay for the minutes used, and there are no additional costs such as health insurance or other benefits.
4) Scalable Solution: As your business grows and changes, so too will your customer service needs. Answering services are scalable, which means they can easily adapt to meet the changing needs of your business without breaking the bank.
A quality answering service provides many benefits for small businesses, including increased productivity, better customer service, cost savings, and scalability. If you’re looking for a way to free up your time and improve your customer service offering, consider outsourcing to a professional answering service.