VoIP technology powers a wide range of applications. Here are some common uses of VoIP:
1. Business Phone Systems
Many businesses use VoIP for their phone systems, benefiting from cost savings and advanced features. VoIP-based PBX (Private Branch Exchange) systems are popular for their scalability and flexibility.
2. Residential Phone Services
Individuals and families can also use VoIP for their home phone services. Many providers offer affordable plans for unlimited local and long-distance calls.
3. Video Conferencing
VoIP enables high-quality video conferencing, allowing people to connect face-to-face from different locations. Popular platforms like Zoom, Skype, and Microsoft Teams rely on VoIP technology.
4. Customer Support Centers
VoIP is commonly used in customer support centers, offering features like call queuing, call recording, and interactive voice response (IVR). These features enhance customer service and support efficiency.