A certain level of security has been built into WiFi calling technology, but you should be aware that different businesses offer various degrees of security. Choose a service after doing some study who can offer you the protection your company and industry require. Considerations include:
- Which WiFi network is being used—public or private—to make the call.
- Whether your data is encrypted by the calling app
- How secure the encryption used by your mobile service provider
Typically, you can be sure that a call you place over a private WiFi network using a well-known app will be secure. Even if your network provider encrypts the connection, making calls on hotspot networks and open WiFi networks exposes you to some risks.
Any security measures should be disclosed by a VoIP service. For instance, RingCentral employs a wide range of data security measures, such as:
- Transport Layer Security (TLS) and Secure Real-Time Transport Protocol (SRTP) encryption
- SSAE 18 and ISO 27001-audited data centers
- Full compliance with SEC and PCI regulations
- Authentication controls
- Intrusion detection
- Fraud analytics
These and other measures ensure the security and safety of any WiFi calls you make.
See how switching to WiFi calling allowed an award-winning real estate company to 58% lower their communication expenses.